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Cancellation of tickets before departure of trains
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Cancellation of I-Tickets can be done at any computerised reservation
counter across the country and a cancellation ticket obtained. NO CASH
REFUND will be given. Service Charge is also not refundable. The refund
amount will be credited to the respective credit card account electronically,
the following day of cancellation. Refund of fare shall be made after
deduction of cancellation charge of the fare as follows:
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If a ticket
is cancelled more than one day in advance of the scheduled departure of
the train (excluding the day of Journey), cancellation charges shall be
deducted at the flat rate of Rs.50/- for AC First Class/Executive Class,
Rs.30/- for AC 2 Tier/AC 3 Tier/First Class/AC Chair car, Rs.20/-
for Sleeper Class and Rs.10/- for Second Class.
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If a ticket
is cancelled within one day in advance (excluding the day of journey)
and upto 4 hours before the departure of the train,cancellation charges
shall be 25% of the fare subject to the minimum flat
rate mentioned in the above clause.
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| Cancellation of tickets after departure of trains | |
I-Tickets can also be cancelled in the above manner,at the boarding
station, within 4 hours before the scheduled departure of the train and
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Upto 3 hrs after actual departure of train for tickets upto a distance of 200kms |
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Upto 6 hrs after actual departure of train for tickets upto a distance of 201-500kms. |
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Upto 12 hrs after actual departure of train for tickets over a distance of 500kms. |
In all the
above cases, cancellation charges will be 50% of the fare subject to the
minimum flat rate mentioned in the above clause.
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| To cancel tickets after the above period: | |
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Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt. |
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Prefer your claim for refund to the following address attaching the originalcopy of the Ticket Deposit Receipt:
Dy.General Manager/Operations, Indian Railway Catering & Tourism Corporation, 9th Floor, Bank of Baroda Building, 16 Parliament Street, New Delhi - 110 001. |
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IRCTC will
process the refund claim with the Railway Administration and refund
granted by the Railway shall be credited to your credit card account
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Refund claims under above clause may require at least 60 days or more for processing. |
| Cancellation of E-tickets in case of trains cancelled: | |
I-Ticket can be cancelled upto 72 hrs after the scheduled departure of train at any computerised reservation counter.
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| The above rules of Indian Railways are subject to change without prior notice | |
| Luggage which is not fully
and legibly addressed in English or Hindi will not be accepted for
booking and carriage by train. Luggage which is not securely packed will
not be accepted for booking and carriage unless the sender or his
authorized agent executes a forwarding note and record there in such
defects or improper packing. Luggage which is required to travel by the
same train with the owner should be presented at the luggage office of
the booking station at least 30 minutes before the advertised departure
time of the train . Passengers booking their accommodation in advance
are permitted to book their luggage in advance at the same time. Bulky
surcharge is applicable only on package weighing above 100 kgs or
exceeding 1m*1m*0.7m in outside measurement. Package s exceeding any
one of the dimension specified will be treated as bulky even though the
actual weight is less than 100 kgs on volu-metric basis. However if one
of the dimension is exceeded by 10% of the prescribed measurement but
weight is within 100 kgs., on volumetric basis, it will not be treated
as bulky. Bulky surcharge will be levied at double the normal rate. Offensive articles, explosive, dangerous, inflammable articles and empty gas cylinders, dead poultry, and game, acids and other corrosive substance are not permitted to be booked as luggage. Trunks, suitcase and boxes having outside measurement of 100 cms. x 60 cms x 25 cms (length x breadth x height) will be allowed to be carried in the passenger compartments as personal luggage. If the trunks, suitcase, and boxes, which in outside measurement exceed any one of the dimension, such articles are required to be booked and carried in the brake van and not in the passengers' compartment . Maximum size of the trunks/suitcase than can be carried in the AC-3 tire and AC chair Car compartment is 55 cmsx45 cms x 22.5 cms. Oxygen cylinder with its supporting stand with patients under medical certificate can be permitted to be carried in all classes. Free allowance of luggage will be granted on oxygen cylinder and its supporting stand. Merchandized items are not permitted for booking and carriage in the compartment as personal luggage. Luggages of larger dimension are to be carried only by brake van . The minimum charge for luggage is Rs.30. As per instructions, there is no restriction on carriage of luggage in brake van of passenger trains as far as quantity and type (personal or merchandise) of luggage offered for booking is concerned .However, the excess luggage in owner's charge beyond the free allowance is charged at 1.5 times the rates under scale-L. Each passenger is allowed a free allowance up to which he can carry luggage with him in the compartment, free of cost. The free allowance varies for different classes of travel. Children aged 5 and below 12 years are allowed half of the free allowance subject to the maximum of 50 Kgs. You are also permitted a marginal allowance. There is a maximum ceiling on the luggage which can be carried inside the compartment for each class. These are indicated in the table below : The following maximum limit free allowance, marginal allowance are admissible for carriage of luggage in the compartment :
The maximum limit includes free allowance. Passenger are allowed to book and carry excess luggage beyond the free allowance with them in the compartment up to the maximum limit as per class mentioned above on payment of charge at 1.5 times of luggage rate. When a passenger is detected either en route or at the destination with un booked or partially booked luggage weighing more than the free allowance, the excess un booked weight exceeding free allowance of luggage is charged at six times the luggage scale rate instead of 6 times of scale -R as earlier. However, if un booked or partially booked luggage is detected more than the free allowance of then luggage but within the marginal allowance, it is charged at 1.5 times the luggage scale rate. when a passenger is detected either en route or at destination with un booked or partially booked luggage weighing more than the maximum limit permitted the excess weight exceeding free allowance of luggage is charged at six times of the luggage scale rate subject to a minimum of Rs.50/-. Luggage beyond the above quantity can be booked in advance and carried in brake Van. If your luggage marginally exceeds the free allowance, you will be charged at the normal luggage rates applicable to your class of travel. Above marginal allowance penalty will be charged, If detected . Make sure to book your excess luggage in the luggage office, pay the prescribed charges and get your tickets endorsed by cross-referencing the luggage ticket details, before commencing your journey. Free allowance is not admissible for articles such as scooters, cycles etc. LUGGAGE GETS STOLEN EN ROUTE : IN case of theft of luggage, robbery / dacoits in running trains, you can approach train conductors/coach attendant/guards or GRP escort. They will give you the FIR Forms ,which may be duly filled in and handed over to them. The complaint will then be forwarded to the Police Station for necessary action. You need not break your Journey to lodge a complaint with the police .you can also approach the RPF Assistance Posts at major railway stations, for any assistance in lodging the complaint. LUGGAGE IS LOST OR DAMAGE : Where value of the luggage booked has not been declared beforehand by the consignor and the prescribing percentage charge not paid the monetary liability of the railways has been limited to Rs. 100/- per Kg. However, where the consignor has declared the value of the consignment and has also paid percentage charges, he will be entitled to get the claimed amount which will not exceed the value of the luggage so declared at the time of booking . The procedure of payment of percentage charge can be enquired from the luggage booking office. THEFT OF LUGGAGE : | ||||||||||||||||||||||||
| A prescribed FIR Form in English, Hindi and regional Language is available in the Timetable or with 'TTEs/Guards or GRP escort. After filling it up, the form may be handed over to one of the official viz., TTE, Guard or GRP escort for registration of the report at the next police station. | ||||||||||||||||||||||||
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All at the above services and commitments will be honored without the citizens' having to pay any bribe | ||||||||||||||||||||||||
RULES FOR CARRYING PETS,DOGS,HORSES OTHER LIVE ANIMALS AND BIRDS RISK :
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| IMPORTANT - FOR SENIOR CITIZENS : From 1st September 2001 onwards, concession to senior citizens through PRS (Passenger Reservation System) shall be granted only on demand and not by default as at present. The demand for concession shall be made on Reservation Requisition form in the case of reserved tickets. In the case of tickets issued to senior citizens on concession, during journey the concerned passengers are instructed to carry some documentary proof showing their age or date of birth, issued by any Government Institution/Agency/Local Body. like Identity card, Driving License, Passport, Educational certificate, certificate from Local Bodies like Panchayat/Corporation/Municipality, or any other authentic and recognised document. This documentary proof of age should be produced if demanded by some Railway official during the journey. GENERAL CONDITIONS : The Railway Administration reserves seats, berths, compartments, or carriage in accordance with the rules and conditions published in the Coaching Tariff. A passenger seeking reservation of berth or seats should purchase tickets from the Railway Reservation Offices/Authorised Travel Agency only. Advance reservations are made generally up to 90 days in advance for all classes and all trains. The period of advance reservation (ARP) is exclusive of the day of departure of the train. At intermediate stations where the train arrives on the following day, such reservations can be done more than 90 days in advance of date of journey from the intermediate station. ARP is in relation to the date of journey from train originating station. In case of some Inter-city day trains, the ARP is less. An individual can book only up to six passengers on one requisition form provided all passengers are for the same destination and for the same train. Only one requisition form is accepted from a person at one time. However, if onward/return journey are involved, 2 or 3 forms can be accepted for the same passengers. Accommodation will not be reserved without purchase of necessary journey ticket. No reservation of accommodation will be made on provisional basis. When berths are reserved for passengers, the intention is to provide sleeping accommodation between 9 PM to 6 AM. During 6 AM to 9 PM, the passengers concerned, if required make room for other passengers in compartment up to its carrying capacity. Passengers are requested to quote PNR number which is printed on each tickets on the top left hand side for any enquiry or complaint relating to reservations. Reservation ticket issued by the computerised system against pre-bought ticket must be accompanied by the journey tickets on train. Similarly journey cum reservation tickets bearing zero amount are not valid for journey unless accompanied by the valid authority to travel authorising issue of such tickets. Allotment of accommodation is done by the computer as per pre-defined logic. Efforts are made to provide compact accommodation to persons booked under the same PNR on first come first served basis. The Railway Administration will endeavour to provide reserved accommodation but does not guarantee the same and will admit no claim for compensation for inconvenience, loss or extra expense due to such accommodation including carriages, not being provided or reserved carriage not been attached to a particular train. The supply of any particular type of carriage or the provision of a particular berth and seat is also not guaranteed. Departure time printed on the ticket is indicative for the guidance of the passengers. Passengers must ascertain correct timings from the Railway station on the day of journey. Such tickets are printed up to 90 days in advance. Any changes in timing after the issue of ticket can not be advised. While every endeavour is made to advise changes in Time Table by due publicity, Railway Administration shall not be liable for any claim/compensation if a passenger misses a train on this account. TRANSFER/RESALE OF TICKETS PROHIBITED : Under Section 142 of the Railways ACT, journey tickets including any half of a return ticket and season ticket are not transferable. If any person not being a Railway Servant or an agent authorised in this behalf : a.sells or attempts to sell any ticket or any half of a return ticket, or b.parts or attempts to part with the possession of a ticket against which reservation of a seat or a berth has been made or any half of a return ticket or season ticket. He shall be punishable under the Railways Act. In addition, if the purchaser or holder of transferred ticket travels or attempts to travel therewith, he shall forfeit the ticket which he so purchased or obtained and shall be deemed to be traveling without a proper ticket. PAYMENT THROUGH CREDIT CARDS : Payment through credit cards for issue of reserved tickets is accepted on some nominated counters of computerised locations in India. In Northern Railway these counters are at IRCA, Reservation Office, New Delhi, Delhi Jn., Sarojini Nagar, Kirti Nagar and Karkadooma and the computerised reservation office, Lucknow . All Master Cards and Visa Cards are accepted. RESERVATION FEE AND SUPPLEMENTARY CHARGES ON SUPERFAST TRAINS : The reservation fee and supplementary charge on superfast train are as under :
REVISION OF RESERVATION FEE :
1. For travel by all trains except Rajdhani,Shatabdi and Jan Shatabdi Express trains,the revised reservation fee,leviable on tickets booked for journeys originating from other then the ticket booking station is shown below.
2. For travel by Rajdhani,Shatabdi and Jan Shatabdi Express trains,also ,the increase in reservation Fee will be applicable on ticket issued for journeys originating from other than the ticket booking stations. The additional reservation fee for such tickets,to be addedd additional in the basic fares shown in Passenger Fare Table,is shown below :
Passengers with confirmed reservation will be allotted berths at the time of booking and the coach and berth numbers are indicated on the ticket itself, except in case of first class ACC and first class coaches. The compartment/cabin/coupe numbers for first ACC and first class are allotted at the time of chart preparation. RESERVATION AGAINST CANCELLATION (R.A.C.) : The passengers whose names figure under R.A.C., are provided reserved sitting accommodation initially and are likely to get berths becoming vacant due to last minutes cancellation of reservation of passengers not turning up in time before the departure of the train,. WHEN RESERVATION WORK CEASES : The requests for reservation at the reservation counters are accepted up to 4 hours before the scheduled departure of the train, after which, the reservation will be done at the current counters at the stations up to one hour before the scheduled departure of the train and thereafter by the Ticket Collector/Conductor on the platform, if vacant berths/seats are available. RESERVATION FROM INTERMEDIATE STATIONS : (a) Requisition for reservation of berths in all classes from intermediate stations not having computerised reservation facility are entertained on purchase of journey tickets only. Such requisition should be given to the Station Master of the Intermediate station 72 hours before the scheduled departure of the train from the station. Such application shall be sent to the nearest computerised reservation office at the earliest. CANCELLATION OF RESERVATION DUE TO LATE ARRIVAL OF PASSENGER : If a passenger, for whom a berth or seat has been reserved, does not turn up up to 10 minutes before the scheduled departure of the train, the Railway Administration may cancel the accommodation reserved for him and allot it to the passenger on the RAC list/Waiting list accordingly on priority. CHANGE OF BOARDING POINT : If a passenger desires to occupy reserved accommodation from any station enroute, he would be permitted to entrain at any intermediate station he chooses irrespective of the distance from the starting station subject to the following conditions :
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| Change in the element of concession and Age limit of senior citizens |
| 1. The minimum age for availing concession from 60 years has been reduced to 58 years in case of Women senior citizens. However, the element of Concession will continue to remain at 50%. |
| 2. There is increase in the element of concession in case of men senior Citizens from 30% to 40%.The minimum age will, however, continue to be 60 Years in case of men. |
| The above concession will be admissible on tickets purchased on and after 01.06.2011. In case of ticket already issued for travels on & after 01.06.2011, refund of difference of fares will not be admissible. |
| Availability at Major Stations |
| Train Schedule |
| Tatkal Scheme |
| Upgraded Passenger Scheme |
| SMS Service |
| Train Berth Availability |
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